"Your Quality Strap and Bag Company"
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Rhino will repair all items it manufactures free within the warranty period. Out-of-warranty items may be repaired for a nominal fee of $15.00. Check our warranty page for particulars. If in doubt, please call us at 1-800-383-9843. Return approvals: We don't require a return authorization, however, we suggest you contact us before returning the item. We may be coming your way and can pick it up or may offer alternatives. Charges: Items within their warranty period will be repaired at no additional cost to you, except any inbound shipping charges you might incur. Out-of-warranty may be repaired for a nominal charge of $15.00 (see Warranties). Customers with an established account will be invoiced for the $15.00. All other customers should include the $15 along with the item to be repaired. Please don't send cash. Check, money order, or credit cards are accepted. If you prefer, you can call or fax in your credit card information. Note: Our fax machine in located in a limited-access office area, normally limited to just me (Jim), Susie, and Dawn. Sending to Rhino: You can return the item in person, either to our office or maybe at one of the many trade show we attend. UPS, Fedex, or U.S. Mail, etc also may be used. We suggest UPS since we have daily pickup/delivery. Sorry, but what ever it costs to get it to us is your responsibility. Repairs: Rhino will repair all damages for the one $15.00 fee. Damages must be due to wear and tear from normal, intended use. Most common damage is zipper failure. We do use the best available but it still is a common failure. See "Zippers" under hints and tips. Rhino may repair other damages due to misuse, etc., however, there may be an additional charge. Call us first. Information to include: Please be sure and include a note as to what you want repaired, your name, return address, and a phone number; and the company name that purchased the item along with you payment (if required). Return shipping: Rhino will return your repaired item, prepaid, by UPS unless you specify otherwise. Follow-up warranty: The two-year warranty period, for the problems actually repaired, will be recalculated from the date-of-repair. All other problems fall under the original warranty. Situations not covered here: CALL US AND DISCUSS THE PROBLEM. WE WILL WORK WITH YOU! |
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Phone: 800-383-9843 Fax: 866-383-9791 Send mail to
webmaster@rhinoproducts.com with
questions or comments about this web site.
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