"Your Quality Strap and Bag Company"
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Warranties Products manufactured by Rhino can be returned for full credit or refund within 30 days of purchase without penalty. They will be accepted regardless of their condition as long as any wear was due to normal use for their intended purpose. Additionally, products manufactured by Rhino are covered by a two-year (see note 1) warranty against all defects in material and workmanship. Strap products carry an additional three-year warranty for a total of five years. Within the warranty period Rhino will repair, replace, or refund your money as appropriate. Medical supplies, such as bandages, must be returned in their original sealed wrappers within 30 days. Medical supplies not in their original sealed wrappers will not be accepted. Medical equipment, such as stethoscopes and BP sets, and other purchased items must be returned within 30 days and may be subject to a restocking fee not to exceed 15%. Most purchased items carry a separate manufacture’s warranty, which should protect you beyond our 30-day return limitation. Be sure the save any included warranties. All purchased items returned must be in resalable condition. Out-of-warranty items manufactured by Rhino can be repaired for a nominal charge of $15.00. The item must be considered as still having a useful life. If the item is considered beyond repair, we may still offer a discount for you to purchase a replacement. Getting the item to Rhino is your responsibility; we will pay the shipping for its return to you. Customers with an account will be invoiced; others should include a payment of $15.00 along with the item to be repaired. All $15.00 repairs must be for failures caused by normal use for the intended purpose. See "Warranty Service" for specific instructions. Bottom line; we stand behind our products and we will always be fair. Your satisfaction is our “Job One!” If you have any questions, problems, or suggestions please call Jim at 1-800-383-9843. We want to keep you as a customer! Note 1: Beginning 06/01/04 all Rhino bags manufactured will be serialized and this serial number, which is marked on the bag, recorded on the invoice, and retained in our database. We will track all sales by customer and serial number. The two-year period will commence 30 days from the purchase date. The warranty period for all bags sold prior to 06/01/04 will start on June 1, 2004, regardless of how long ago it was purchased. |
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Phone: 800-383-9843 Fax: 866-383-9791
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webmaster@rhinoproducts.com with
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